What Is Managed IT Services and What’s Included?
Getting an understanding of what it is and what’s covered.

What Does Managed
IT Services Mean?

Managed services is ongoing support provided by an IT service provider, for a fixed monthly fee. It involves proactive monitoring and maintenance along with priority support and user and device management, to keep IT systems operating at peak performance

Not only do issues get resolved quickly, businesses have access to the latest technology and innovative solutions that can maximise productivity as well as increase profits. It is designed to take the worry and hassle out of IT, and being part of a service level agreement means you know how much it will cost, and the outcomes you should expect.

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    What Is Included In Managed Services?
    Get everything you’d expect from an inhouse IT department – at a much lower cost. You can focus on business while your IT is taken care of. Managed IT should include:

    To determine whether you need Managed Services, ask yourself these questions:

    • Do you have trouble free IT and systems?
    • Are computers and network devices secured and update to date?
    • Are systems monitored to ensure they are running smoothly and at the best efficiency?
    • Are your staff happy with the IT experience in your organisation?
    • Is your data secure and backups regularly tested?
    • Are internal staff free from dealing with IT issues?

    What Is Managed Infrastructure?

    Provides dedicated resources on high-grade, fail safe servers to support core business applications. Utilising managed infrastructure means businesses can take advantage of quality equipment in secure data centres, cutting capital costs, and saving on physical office space. It is commonly referred to as virtual hosting.

    What Are Managed Solutions?

    Provides dedicated resources on high-grade, fail safe servers to support core business applications. Utilising managed infrastructure means businesses can take advantage of quality equipment in secure data centres, cutting capital costs, and saving on physical office space. It is commonly referred to as virtual hosting.

    What Are Cloud Managed Services?

    Cloud Managed IT refers to the outsourcing of technical support and ongoing maintenance of cloud-based IT services. Managed service providers free up time from administrative IT tasks by handling the licencing, monitoring, backups and configurations changes. With fixed monthly pricing, cloud managed services are often more cost effective than hiring an in-house IT team.

    What Are Managed Services for Office 365?

    Typically, a business solution that is administered by a third party. Managed solutions include ongoing services like support, updates and monitoring. TechPath managed solutions include Managed IT, Managed Backup, Managed Antivirus, Cloud PBX, and Cloud Antivirus.